Pros
The people (co-workers) are some of the best you will ever have in your life. Bright, smart, compassionate and funny. Probably the only reason that will motivate you to show up to work. I learned a lot about client interaction, developed thick skin & the benefits are solid...
Cons
I was miserable here. Its a call center, point blank period. They describe the job as being a consultant for small business owners but really you're answering calls all day. 9/10 its going to be a small business owner who either wants to cancel or berate you about why they can't remove their reviews, or get out of paying an early termination fee. Don't ever be surprised if a biz owner curses you out or calls you a foul name, you will be called every name in the book, probably a couple times a week. Express that you're uncomfortable with being called names on the phone to your manager, and they will start digging into why you're all of a sudden" not meeting metrics". You must drink the kool-aid if you're going to keep your sanity here. They don't like people with their own minds, and management seems intimidated if you can think for yourself. It's sad. If you don't "bleed Yelp", there is no room for upward movement, because managers play favorites. Management prospects are already hand picked by management before they even open up positions.