Could've been great, but is ruined by poor management and a toxic culture. - User Operations Associate Yelp Employee Review

2.0
Apr 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Good place to make friends, and all your standard Bay Area perks (snacks, free healthcare, flexible) I think those things earn the 2 starts I'm giving.

Cons

It's a huge company and there's no chance to make a meaningful impact. It's a great gig if you just want to do an easy day job you can truly leave at the door. It's not a good job for smart and/or ambitious people. It will hurt your soul. The job is not interesting or challenging. I found it infuriating to see how they take advantage of hard work and don't listen to ideas. There's effectively no upward mobility. Not just talking about Yelp either. There's no path up from this. No one finds your job useful. This job doesn't set you up with the skills to do anything. Generally what I hated most was feeling treated like a child. The team events were mostly ok but we were made to do a lot of childish things. Much forced fun. Not pretty with a group of introverts. I've never worked with so many catty people in my life. I didn't even fully realize how much negativity I absorbed until I was finally free. Reading this because you're considering a job? If you're fresh outta school hell yeah why not. Otherwise? You can do better.

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5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

No negatives come to mind

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive management-My manager is amazing and truly cares about my personal and professional growth. Career development- I love the position I am in, but have been encouraged for others. Yelp offers great opportunities to advance, explore new roles and develop new skills if that's the direction you want. Work life balance-10/10. As a mom of 3, I feel empowered to balance my family responsibilities and career and Yelp does just that. Inclusivity and culture- Yelp’s commitment to belonging and inclusivity is real, I’ve always felt valued here. I love my team so much. Flexibility- Movement between roles and growth are genuinely supported. Working from home also helps a lot with flexibility. Employee recognition-Hard work is acknowledged and celebrated daily.

Cons

Large company changes- Like any sizable company, occasional shifts or leadership changes mean adapting to new processes. Remote work challenges- Not unique to Yelp, but staying connected with coworkers virtually can take extra effort. Compensation-Base is very low compared to a lot of other tech companies, but again you put the work in and it all evens out.

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