Where to begin...
- Yelp can change your job responsibilities, salary and title at any time - something I have never seen or heard of in my 14 years in digital advertising. I had my salary changed 3 times in a period of a year and a half and was forced to moved into new business sales even though I was hired to manage existing clients.
- With the new hybrid structure, you could be handed an account list and actually start in a deficit towards your sales goal (that you're expected to makeup despite it having nothing to do with anything you did) while your colleague next to you could be handed a large upsell that was not theirs. I still believe this has to be somehow illegal and is by far the most unethical thing I have seen to date in any sales org.
-Management of the enterprise org all "grew up" at Yelp and it's very obvious. They lack any knowledge of how the rest of the industry works and have a local sales mentality to the way they manage. They also are given total power, whether they have earned it or not, and reps are not validated or listened to. Adding to this, the manager of our region lacked professionalism, sales acumen/experience and lead from emotion. This person was petty, vindictive and reported to HR by multiple employees with no action taken. After 8 people from a small team left (many without jobs lined up) and a year+ of not hitting performance goals - not sure how this person still holds their position.
- The product is so far behind where the rest of the industry is. Yelp does not play nicely with attribution methodology, media mix modeling or any form of advanced data analytics. Also Facebook and Google have both now created superior/competitive products.
- At the enterprise level you often lack control over your own accounts...particularly franchise accounts as local/franchise reps are calling/harassing on individual locations on almost a daily basis.
- This is a common theme in Glassdoor reviews, but if you don't drink the Yelp kool-aid, play the game or dare to question management on decisions/choices you will be the one with consequences.
- The majority of the enterprise org was put on performance plans in Q3...despite it mostly being due to extremely unrealistic sales goals set by management for 2019 coupled with a complete re-org this past January forcing reps into new roles and account lists.
- The Yelp offices reminded me of the Wolf of Wall Street. Music blasting over speakers, gongs being struct all day by the local sales teams, team roundups in the hallway, employees crying in the bathroom. It was a highly disruptive and unprofessional environment.
