Pros
Great training for entry level inside sales reps. You will learn how to approach decision makers, set appointments, qualify your leads, and attempt to sell Yelp's display ad products as a solution.
Cons
Oh, where to start. First, let's talk about the environment. Don't let the toys fool you, no one ever has time to kick back and shoot hoops when you're expected to stay (quite literally) chained to your phone making more dials as the same loud pop playlist blares in the background of your calls. I often only see managers playing games, ironically. Last week our director tried to leverage the free food and coffee as to why our base salaries are so low. Have to say, that was pretty weak. Cheap lunch meat with 1,200 hands in it everyday and a barista station I personally never use are not good reasons to underpay employees. Fully paid benefits are nice (way to stay competitive with literally every other tech company), still no excuse for a 35K base when most people don't see commission for a year or more (if they don't quit sooner.) I took the job to get experience, but probably wouldn't have if they didn't overpromise on the commission front. Which brings me to yet another con: territories. Managers will find a way to make you pay for even bringing it up, by giving you a new (but worse) territory or just giving you the cold shoulder with your concerns, but whether or not you succeed here largely depends on where you call into. Makes sense. You will close way more calling into a metropolitan American city than you will Nowheresville, Canada. But they act like everyone is given equal opportunity. Even if one area has 5x the volume of sellable businesses, they act like it's entirely your problem if you're not reaching the same numbers in your "non-Yelpy" territory. What's worse is that you're stack ranked solely on revenue, so all contests, promotions, shout outs and accolades are awarded to high sellers, no matter the advantages they have in the territory system. Territories can be switched without notice org-wide, which happened recently, and you will lose all of your accounts unless you can close but 15 of them in 15 days. Lastly, like I said, everything is stack ranked per revenue, so your next territory is based on how well you do with the one before it. Do I need to explain further? Managers. Mostly 23-25 year olds with no previous experience and have only ever worked for Yelp. They will cheerlead you until the cows come home, but at the end of the day they're there to babysit your metrics and make sure you're putting out 80 dials and 2.5 hours of talk time daily. Other reps have had better luck, but no manager has ever been able to help me close a call. I have had 4 of them so far. Just goes to show you success at Yelp depends on the hand you're dealt up front in terms of territories and management. Meager time off. Meager sick leave. An overall very stressful job with little returns on your investment with Yelp. Now I know exactly what a boiler room is.