Frustration Outweighs Everything Else - Anonymous employee Yext Employee Review

2.0
Nov 20, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people. You work with amazing people and form incredible friendships.

Cons

CEO, Diversity, Pay, Pay Discrepancies, Pay, Pay, CEO. Ahhh, Yext. Where does one begin. The Yext that I experienced when started 3-4 years ago has been completely gutted and abandoned. Yext is no longer a fun, cool, start-upy Tech company with amazing culture and benefits. Our culture has been gutted, as have the benefits. Right now is the lowest point I have ever seen Yext. Employees from the top/most prestigious teams are leaving in literal droves. The reason: pay. Yext does this thing. They love to give entry-level employees entry-level salaries with the promise of career opportunities. And they are right. There is a ton of opportunity for advancement. The problem? You never get salary equalized against external hires that come in to do the same role that you have advanced to. The situation plays out like this: Employee who has been at Yext for 3 years moves their way into a high paying position at a prestigious team. They are proud and excited. A month later, someone with more or less the same work experience, comes into that exact same role making 20k more than you. You are disadvantaged in personal wealth and salary accumulation for being a loyal employee. It is mind boggling. Let's talk about diversity. Actually, we don't need to talk about it. Just look at our Exec team or take a walk through our office. CEO, in an effort that was most likely an opportunity to just hear himself speak, committed to D & I efforts in the wake of social unrest this past summer. Literally nothing has changed. We hire from UVA, Duke, Princeton, and other Ivys. If you are white and come from consulting or finance, you are guaranteed a job. Even if you didn't pass your interviews, but are a referral of someone important, you will get the job. That is not an exaggeration. Our CEO loves to position himself with the big boys (google, FB, Salesforce, etc.). He likes to walk around in clothes that 99% of employees at the company can't afford, and post his Lamborghini to his Instagram. He is not a man of the people, let's just say. Yext is foregoing raises for the next 18 months, but we are still hiring like crazy in Sales, and of course, the darling UPWARD program is being hired for, and current UPWARD analysts are still getting raises. CEO changes his strategy and vision every week and those decisions negatively impact employees who end up doing all the work that said vision change requires. No one seems to care, and the fact that our strategy/vision changes every week signals desperation. In a nutshell: Yext provides good career opportunities, and you'll make incredible friendships. Just don't expect to get compensated for those career opportunities. Diversity here is a joke. Yext is like a bad relationship that for some reason you can't walk away from. ONWARD

Explore other reviews about Yext

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is incredible, but the people are what truly make this company special. Everyone is supportive, collaborative, and genuinely invested in helping one another succeed and working together for the betterment of the company. It is refreshing to work alongside talented professionals who are not only incredible in their respective fields, but also great teammates and overall great people. Leadership: Executive leadership is a standout aspect of Yext. They are transparent, approachable, incredibly down to earth (with great senses of humor), and always communicate a clear vision for the future. Decisions and results are explained clearly and openly, employees are kept informed about opportunities and challenges equally, and everything is addressed directly; creating a strong sense of trust and alignment across the organization. Culture: Although it is usually a buzzword just thrown around, Yext actually believes and invests in it. No company is perfect, but Yext, with executive leadership setting the tone at the top, places a huge emphasis on culture and values, prioritizing both personal and professional growth and wellness. There are plenty of opportunities to learn, take on new challenges, and grow your career; while also being given the peace of mind and resources to recharge while doing so. The environment is fast-paced but supportive, which combined with Yext's values and employees, creates an environment of high performers that can thrive while also feeling valued and supported.

Cons

Not a con, but more of a disclosure. If you are looking for a place to just "get a job and collect a check," Yext is not for you. You truly get out what you put in, and while everyone is understanding and we know life happens, we hold each other to a high professional standard for both conduct and work quality, I personally believe this is part of what makes Yext great, but not all may feel that way.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pioneered the business of citation management, acquired Scout for AI intelligence in 2025. Good tech. - beautiful office in NYC, lunch provided daily and there's a nice rooftop patio. Decent comp.

Cons

Despite their long history in listings management space, Yext continues to suffer from bad management, poor customer service and continuous strategic changes. We have an uphill battle against the agentic ai revolution. For a public company, it's hard to understand why they have so many internal issues, it's not easy.

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