Pros
The children are delightful and deserve excellent staff to serve them. Excellent chance for promotion due to high turn over. Despite corrupt upper management, frontline staff are close knit and quality Parents have a high level of support from staff.
Cons
You are on call literally 24 hours per day. When the job is presented to you, they tell you that you will receive adequate training and a manageable caseload, but this is a myth. You will be overworked. There is no sacred time. I attempted to call in sick one day and was asked to continue to take phone calls despite having a violent stomach virus. Boundaries are nonexistent. Management is physically incapable of telling the truth. One supervisor was honest with an employee once around job expectations and immediately turned into a pillar of dust. Upon promotion, regionals are asked to surrender the last vestiges of their humanity. Your family and friends need to host a farewell dinner because they will never see you again due to the brutal work hours, and when you eventually find the strength to quit, the PTSD and bitterness has seeped so far into your soul that you are left forever changed. They company has made it impossible to succeed. Therapy suffers at the hands of case management. The majority of counselors with the company over six months need anxiety medication to cope. Employees are asked to make unethical decisions in order to boost success percentages, often at the detriment of the children. I have had full team turnovers every six months since I began working for the company.