Pass on Zayo! - Anonymous employee Zayo Employee Review

1.0
May 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of honestly.

Cons

Zayo Boulder tries to come off as a cool hip tech company but In reality it's more like working in a call center somewhere. There are zero on site benefits. It seems like the strategy is to offer technical and sales positions to young employees who will accept very low salaries to get their foot in the door and then never reward them for hard work. Raises are impossible to come by. Managers lie about "hiring freezes" as an excuse to not give out raises for employees who deserve it. There is a major disconnect between management and the staff under them. 90% of the managers work off site from home and are completely clueless about the general day to day workings of their teams, nor do they seem to care. One can not expect to manage, train, and mentor employees when they only see them twice a year. Zayo has one of the worst attitudes and vibes I have ever experienced in a a work place. Your coworkers will watch you like a hawk and report to managers if you are 5 minutes late. Plenty of of colored remarks, rude people, and back stabbing going on every day. Again situations like this will never be remedied when management is completely off site. Management policy from team to team varies greatly. Training is non existent. Standard operating procedures vary so greatly from team to team one is never really sure what the correct process is. Managers rule by fear and intimidation. The salaries are incredibly low at Zayo. They will lure you in with a "total compensation package" that promises payouts and stock. DO NOT buy into that. Zayo is not obligated to pay those out and so far has not even come close to making good on those promises. If you do decide to work at Zayo make sure to only rely on your base salary and negotiate it to an acceptable level. Do not count on bonuses or stock as part of your pay.

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Zayo Response
10y
If I thought your comments were even 10% accurate, I would be deeply alarmed. Thoughtful constructive feedback is deeply valued as it makes us reflect on what we are doing right and wrong and leads us to be a better company. I suspect you have some legitimate points that would help us make Zayo stronger, but they are masked in a grossly inaccurate portrayal of Zayo as a whole. The most misleading is “Do not count on bonuses or stock as part of your pay”. Compensation is comprised of base salary, bonuses (ICC), RSUs and benefits. We use equity (which is shared with all employees), quarterly cash bonus (all employees), and promotions (every quarter) to reward performance. Zayo, as a whole, must earn its bonus and RSU pool each quarter. It is, by design, at risk. Teams and individual employees must also earn their portion, and each quarter they have the opportunity to do so. This is not a secret, as it is discussed frequently. While the ICC and RSU component are based on company performance (to create a partnership between investors and employees), your comments about the payout are not accurate. Though at risk, the pool has paid out every quarter. The payout level is sometimes below 100% & sometimes above. Your payout, judging solely from your post (as I know not who you are) was probably far less than the average; perhaps it was even zero. If so, this was because your line of mgmt had a different view of your contributions than you did. We are far from perfect, & perhaps mgmt improvements are needed in your area. I doubt the experience with your manager and team (as you characterized it) is not representative of the way Zayo does business. I have personally received many comments about strong managers and positive working relationships. If you’re unable to work directly with your manager on the issues you raise, please talk with that person’s manager or PCG on how resolve your situation. We don’t tolerate incompetent management, lack of integrity or hostility in the workplace. Generalizing your experiences to all of Zayo is unfair to your colleagues, as they have and are building a great company that does incredible job for customers and investors -- & creates high paying secure jobs for multiple thousands of individuals and their families. Most employees appreciate our Boulder location with its collaborative workspace with access to restaurants, retail and services right outside our front door or nearby. Most consider our Boulder office -- with the great views and wrap-around decks -- to be a great benefit in itself. We choose to put our money toward benefits that deliver value to employees and their families, including a 401K plan, health care benefits, paid parental leave and PTO, which we recently enhanced.

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Pros

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Cons

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