Pros
The chance to work with some of the more talented, motivated, and intelligent individuals is an enormously positive factor that should not be overlooked or taken for granted. General confidence in executive leadership as many are Industry veterans from times when the telecommunications industry was nothing like the landscape today. Desire to be different from the rest, to be more flexible from the rest, and all the while retain a focus on the overriding business objectives. Keeping SaaS (software-as-a-service) at the core of the business systems is an excellent way to consolidate business intelligence, other resources, IT support, and licensing over the long-haul. The entrepreneurial spirit is alive and well in a company with over $1B in receipts. And by entrepreneurial, I am referring to the expected completion of tasks outside the job description, long hours, and true dedication to the objectives of the business.
Cons
Everything is a report, dashboard, or deck. More time is spent in the production of the report than the actionable intelligence yielded from it. The (paying) customer doesn't seem to know best. For a non-commissioned, non-sales team member of the workforce, the bonus structure comes off as a highly effective recruitment device, but is difficult to comprehend for folks not tied directly into organizational sales targets day-to-day. (Also one of my pro's) The reliance on one central tool set, namely SFDC, can have creative and employment (i.e. no experience, training) restrictions. The executive team (rightfully) reports to the CEO; however, the executive team often contradicts actionable intelligence presented by their direct reports just minutes earlier, just to appease the CEO.