Operational Tempo of an entrepreneurial company - Account Director Zayo Employee Review

5.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

I have been with Zayo for five and a half years, not joining by acquisition, but by a choice to be part of building something. I think I, like many top performers in sales, am an entrepreneur at heart. Being able to build and develop my patch of accounts has been This is a small industry, and consolidation has made it even a smaller community. I believe that there is no other company in the industry that give its sales team more opportunity to find and source creative deals and strategic custom solutions. I always feel confident that Zayo is willing to embrace and support projects that set us apart from the competition. These are the deals that add the most long term value to the customer, greatest revenue and subsequently highest payouts. That confidence comes through and our customers really sense that we are trying to be true partners and advisors.

Cons

We move fast at Zayo. That Operational Tempo is one of the things that I love about being a part of this team. The main CON is that with all of the acquisitions that we have made, is that often times we are in the field with those that have not internalized that and may just not be wired that way. Zayo is not for everyone, and so I think that is what is often viewed as a CON let me explain. Every member in the front line sales team needs to not only be a specialist, but cross trained and prepared to be self sufficient in the field, - A hunter and a farmer - technically astute as an SE (including being able to first draft logical diagrams intelligently) - ability to work as a solutions architect with product managers - creative in financial deal structure - able to negotiate key legal & business terms and protect the companies interest (even if it means not giving the customer what they want) - project manager that stays engage in your sales implementation - Be prepared to assist in AR issues, we have the relationship with the customer, and I would rather AR issues come warmly from me before getting a call or e-mail from someone they don't know - Triage outages and issues post sales to mitigate disgruntled customers when things break If you like an adrenaline filled work experience that maximizes operational tempo, this is not a CON, if that is not your cup of tea, it is a con.

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5.0
Jul 5, 2026
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Pros

Remote work. Transparent with good culture & leadership. Solid infrastructure.

Cons

Nothing to report at the moment.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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