I was shocked... - Anonymous employee Zayo Employee Review

There is so much that I sturggle to choose what to say. I will focus on on what led up to my departure and a couple of cheap punches thrown since then. I will say, however, that the critics of Zayo, overall, are NOT bitter ex-employees (nor am I). What they are saying is true. First, I was responsible for a few, global, named, enterprise accounts. Business from these types is generally large and infrequent (as opposed to transactional and steady). I brought two LARGE deals to the table with two new logos within my first 4 months at the company. They were sincerely willing to consider Zayo as a new provider. However, Zayo was not willing to be financially creative in order to get it's foot in the door. I am not talking about necessarily taking a loss. I am talking about flexibility in order ot bring on new, recognizeable and respected logos. Second, Zayo took my only account that WAS providing and transacitonal revenue and re-classified it to a new overlay group, which is does frequently. Third, when the new comp plan came out, I was shocked. All variable comp plans give the organization the ultimate ability to make changes on their own terms should they see fit to do so. However, this particular comp plan modification scared me so much that I generated an email including hte beow verbiage to my boss and requested it be placed in my HR file. "...While I will sign the new comp plan because I have no choice but to do so, I want to be on the record as having serious, SERIOUS concerns about it. It effectively creates a situation where individual contributors cannot track, forecast or, in the end, impact our income in any meaningful way. Not only does it take away the ability to predict from performance to pay, but it clearly highlights in TWO places that payout can be adjusted in any magnitude up or down at any time for reasons that may or may not be shared or have anything to do with the contributors performance...I have no idea how to have a discussion with my husband that goes something like, “Well, I am supposed to make the same variable comp at plan according to what the paper says, but I cannot predict, forecast or influence it. I have no idea how or when I will find out what I am getting paid and I have no basis for appealing it should I either disagree or not understand....It would be financially irresponsible of me to be okay with this plan. I appreciate you making these feelings known and have no issues with you tacking my name to the complaint. I would be shocked if anyone actually WAS okay with this plan." By this time, I was already looking. The new comp plan simply accelerated my search. Once I found my new position and gave my notice, I was told (after asking in writing 4 times) that my MBO compensation would be $0 because I was not at quota attainment. I had exceeded every MBO component. I explained that the very purpose of MBO was to provide incentive copensation based on something OTHER than sales attainment. Commissions are from sales attainment, MBO payments are fro other performance elements. The response I got was a silent, shaking head - back & forth - "no" - that was it. So, in fact, my worst concerns about the new comp plan that the executive management seems so defensive of came true at the very first opportunity. (Please re-read the previous paragraph for a reminder of those concerns.) Finally, just today, almost 2 months in to my new job, I completed the request to roll over my Zayo 401K to my IRA. Three things here. First, as a heads up, there is no employer match for 401K contributions. Second, between the expiration of the 4 months waiting period to commence MY contributions and TODAY, my account made a whopping 0.4% (that's not 4%, but 4/10 of 1%). Finally, I was informed by the 401K steward company that Zayo charges a $50 fee to get my money out of this doozie of an investment plan. I will leave the readers with one thought.....OF COURSE ZAYO CHARGES ME $50 TO GET MY MONEY OUT OF THE 401K THA TTHEY DON'T CONTRIBUTE TO. WHY WOULD I HAVE THOUGHT ANY DIFFERENTLY. I JUST CHUCKLED.