It feels great to be on the winning team. - Senior Marketing Manager Zendesk Employee Review

5.0
Feb 13, 2013
Recommend
CEO approval
Business Outlook

Pros

I've worked for about 5 or 6 tech companies, varying in size and I can say with full confidence that Zendesk is the coolest, happiest place I've ever worked. I hope the party never ends. From the marketing perspective, it's a very creative environment, with lots of collaboration and celebration when success hits. Politics, competition and positioning is minimal and work/life balance is something that is encouraged and supported. You can see this in the diversity of the workforce - you have everyone from newbies fresh out of college to working parents and everything in between. I feel like it's easy to succeed here because I'm given the support to voice my ideas - as well as the personal time to recover. From the growth perspective, it doesn't hurt that Zendesk is considered one of the hottest in tech right now and our customer penetration is off the charts. It feels great to be on the team that is winning.

Cons

It's a company in transition, so there are cons that come with that, but for the most part, the company is adjusting to the growth in a really healthy way.

Explore other reviews about Zendesk

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work and great benefits

Cons

None so long as you like working for a large company

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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