I would not recommend Zendesk to a friend. - Sales Zendesk Employee Review

2.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

* Dedicated, intelligent co-workers. People went out of their way to share best practices and help one another find success. * RSUs and ESPP. * Great office space with free food and drinks. * Exceptional PTO policy.

Cons

* I could not recommend Zendesk as a good place to work because of the immature and inconsistent management. There's a reason why turnover on my team was high. Poor communication, lack of direction, micromanaging and an overall lack of empathy plagued my department. * Existing team members trained new hires on everything, without additional compensation. Enablement as a whole was pretty much non-existent. * Pay was significantly lower than industry standard. * Lack of diversity. I could count BIPOC in my office on one hand.

Explore other reviews about Zendesk

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work and great benefits

Cons

None so long as you like working for a large company

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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