Pros
Zendesk has a great product, customers love it and it’s easy to use. Fits across a lot of industries too. Remote first is nice Lots a cool people to work with In my experience most FLMs have been great and caring people
Cons
Their great product really only fits in SMB and commercial space. They know this but refuse to accept it. Enterprise and Mid Market roles are dead end traps for a career here generally PE firm bought it and stripped out so much of the good culture and benefits. Pay is meh. Used to be good but again PE firm… squeezing margins at EVERY end. Senior leadership is horrible. They have no direction and change everything almost every year. They micro manage like crazy, dials, meetings, etc Sales Operations holds a bunch of power and is completely incompetent. Can’t get quotas or territories even close to right. They create a few big winners and a ton of losers who then have to live in fear of their job constantly. No path to success and if you point this out with data or facts you’re putting your job in jeopardy. Generally only certain areas do well, if your territory isn’t on the west coast your chance of success is low because you’ll have the same quota as someone with a book 4x yours. Zendesk loves to celebrate transactional sales like it’s something impressive, and then promote these people…