UNEXPECTED TERMINATION - Senior Software Engineer Zendesk Employee Review

2.0
Aug 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and benefits aligned with market standards Good work-life balance Additional perks such as on-call support allowance

Cons

Compensation can be misleading — initially attractive, but not sustainable if the company finds a cheaper replacement Lack of transparency from management; responses are often diplomatic rather than direct Senior management appears profit-driven at the expense of employee welfare — on-call benefits were removed while work expectations increased Despite consistently strong performance over more than two years, I was pressured to resign without a clear explanation My reporting manager began to harass me, calling at odd hours and scolding without cause for over three months The manager withheld my on-call benefits while I continued performing those duties; when I raised the issue, the explanation was vague and evasive Unfortunately, this treatment seems to be ongoing for others teams as well in the company

Explore other reviews about Zendesk

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work and great benefits

Cons

None so long as you like working for a large company

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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