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Zenith American Solutions

Engaged Employer

... - Anonymous employee Zenith American Solutions Employee Review

1.0
Jul 1, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Money. It's a decent paycheck. it's not rocket science what you're doing. The hours are basic banker hours with holidays and all the nice trimmings.

Cons

All of the good comes with a bad and here it is: The office structure IS NOT Bottom-Up. it's Top-Down. When an employee makes an error they are quick to fire them. When a manager does, it gets swept under the rug. The gossiping is rampant. If you get caught up in it, play nice or get fired/quit. if you don't get caught up in it, become a social outcast who is watched and tracked of every mistake, until you get fired/quit. Just saying - i go to work to work, not play kids' games. And one more thing that's plagued this company to the point of sad ridicule: The trustees (clients) assume they OWN Zenith, so they pretty much waltz in and do whatever they want, and Zenith just lays down and takes it, to the point of detriment to the office itself. I'm pretty sure its stuff like this that probably helped contribute to the merger and further client loss. No training. The place can be cutthroat whether you play along or not. Sink or swim...you've got weights on your ankles, anyway.

Explore other reviews about Zenith American Solutions

5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Team environment and room for advancement

Cons

Not too much transparency on company policies and updates

3.0
Jul 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Supervisor is very supportive and ready to jump in whenever. Our team works well together. Much room for growth within the company.

Cons

The Get Next team does not work with people who work directly in positions to see how things can improve. In December (roughly) of 2024 we provided a list of changes to better word Missing Document letters for participants to clearly understands what is needed, no such changes were made. These changes would of also helped customer service because fewer calls may come in with questions about the letter. A change was recently made to the checklist that actually further complicated our position. After inquiring with the person in charge of GN I was told to message someone else who was the point person, yet this person has never worked our position, nor did they reach out to see how changes may positively or negatively effect the team. I also think the 3% raise is not always fair. I personally am the lowest paid person in my department yet I am pulled to help with projects for "higher" positions often. For example, weekly I go through a queue in Get Next 2.0 and correct any indexing errors Office Support has made. I also am one of the top producing people in my department but make less because we can "only get 3%"

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