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Zenith American Solutions

Engaged Employer

Disorganized and inefficient. - Anonymous employee Zenith American Solutions Employee Review

1.0
Feb 28, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a nice location in the financial district of San Francisco, a couple blocks from the water. The location is easily accessible via public transportation.

Cons

There is a division among the different departments and while there are amicable people that you might have interactions with, those you work directly with may or may not be pleasant. Favoritism is blatant and if your management doesn't like you, it doesn't matter how good you are your job, you'll have to suffer snappy attitudes and masked verbal abuse. (This in and of itself is an insult as it demonstrates that they think you're not competent enough to catch it.) Management has absolutely no qualms about treating their subordinates poorly. I have seen employees have breakdowns and cry at their desks or in the restrooms. There is no office moral or cohesion. If something is wrong, no one is trying to work together to solve the problems, but rather scrambling to point the finger. Management seems to strive to ensure there is no office moral. Inefficiency in all processes seem to be the theme. There is great resistance to change and progress. The disorganization of the company is incredible. The exorbitant amount of unnecessary paper waste is atrocious. The employee turn over rate is one of the worst I've ever seen. Personal safety in the office is questionable, which isn't right in any office job environment. Open hostility for no reason and people bringing weapons to work does not make a comfortable work environment. Union security allows for employees to simply maintain. As a third party management and administrative company, it's appalling to think that unions are paying these people to manage their healthcare plans, pensions, and other such funds. There are high discrepancies in the financial records. With such poor money management, it isn't a wonder why costs are so high to the average worker as costs accrue greatly due to the incompetence of this management group.

Explore other reviews about Zenith American Solutions

5.0
Feb 20, 2026
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CEO approval
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Pros

Team environment and room for advancement

Cons

Not too much transparency on company policies and updates

3.0
Jul 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Supervisor is very supportive and ready to jump in whenever. Our team works well together. Much room for growth within the company.

Cons

The Get Next team does not work with people who work directly in positions to see how things can improve. In December (roughly) of 2024 we provided a list of changes to better word Missing Document letters for participants to clearly understands what is needed, no such changes were made. These changes would of also helped customer service because fewer calls may come in with questions about the letter. A change was recently made to the checklist that actually further complicated our position. After inquiring with the person in charge of GN I was told to message someone else who was the point person, yet this person has never worked our position, nor did they reach out to see how changes may positively or negatively effect the team. I also think the 3% raise is not always fair. I personally am the lowest paid person in my department yet I am pulled to help with projects for "higher" positions often. For example, weekly I go through a queue in Get Next 2.0 and correct any indexing errors Office Support has made. I also am one of the top producing people in my department but make less because we can "only get 3%"

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