Sr. Customer Service Rep. - Senior Customer Service Representative Zenith American Solutions Employee Review

Team environment and room for advancement

Not too much transparency on company policies and updates

Supervisor is very supportive and ready to jump in whenever. Our team works well together. Much room for growth within the company.

The Get Next team does not work with people who work directly in positions to see how things can improve. In December (roughly) of 2024 we provided a list of changes to better word Missing Document letters for participants to clearly understands what is needed, no such changes were made. These changes would of also helped customer service because fewer calls may come in with questions about the letter. A change was recently made to the checklist that actually further complicated our position. After inquiring with the person in charge of GN I was told to message someone else who was the point person, yet this person has never worked our position, nor did they reach out to see how changes may positively or negatively effect the team. I also think the 3% raise is not always fair. I personally am the lowest paid person in my department yet I am pulled to help with projects for "higher" positions often. For example, weekly I go through a queue in Get Next 2.0 and correct any indexing errors Office Support has made. I also am one of the top producing people in my department but make less because we can "only get 3%"