They sell you the dream - Mortgage Loan Officer Zillow Employee Review

2.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and support when they aren’t busy, you get leads, remote, great benefits, good work culture

Cons

When I was hired, I was told only one weekend a month was required and you don’t have to worry about taking a day off because there is coverage. Well, we are expected to work 24/7 and god forbid you need a day off- you feel so guilty . I was in the hospital for a minor emergency and all I could care about were the realtor calls I was missing and how much that would slap me in the face because I was unavailable. This job consumes your life for very little pay. Upon being hired we were told there were no minimum loans closed to get paid. Then a week after being hired we were told it’s a minimum of 3 loans. The training was great- but since my position was newer (premier) it seemed no one knew what they were doing and playing it by ear. And that’s exactly what I’ve experienced since working here. Zillows rates are higher than everyone else’s. The leads are given based on realtor favoritism. Cold calling non stop only to get voicemails and cursed off . No one wants to work with Zillow , including our “partner” brokerages . That’s always been the feedback I’ve gotten. Zillow needs to figure out their premier agent role- they are non stop hiring because everyone keeps quitting . No marketing materials to help build success (such as business cards- I had to buy my own) . Minimum credit score requirement has also been an issue and I’ve lost a lot due to that or just having higher rates in general . Some LOs are set up better than others pending the territory due to prior managers being an LO and already setting up partnerships. My experience was the opposite. The leads that are provided - maybe 1 out of 10 may get a preapproval. It’s just not worth it

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5.0
May 13, 2026
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Pros

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Cons

Long hours with low pay

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3.0
May 8, 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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