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      Zillow

      Engaged Employer

      Zillow reviews

      Expanding Responsibilities Without Clear Compensation or Communication - Customer Success Manager (CSM) Zillow Employee Review

      2.0
      Feb 11, 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Supportive and collaborative coworkers who genuinely try to help each other succeed. • Opportunity to work with a large client portfolio and gain exposure to evolving products and processes. • Fast-paced environment that builds adaptability and problem-solving skills. • Leadership messaging often emphasizes innovation and customer focus.

      Cons

      • Responsibilities have expanded significantly due to role consolidation without clear adjustments to compensation or workload expectations. • Compensation does not appear competitive compared to similar Customer Success roles in the broader tech market. • Limited transparency around annual compensation planning, performance metrics, and organizational changes. • Recent layoffs described broadly as performance-related created uncertainty among teams, including newer hires. • High workload and shifting priorities have increased burnout risk and impacted morale across multiple teams. • Employee questions about career progression and compensation are not always addressed clearly or consistently.

      avatar
      Zillow Response
      4mo
      Thank you for sharing your review. It’s encouraging to hear that collaboration and exposure to meaningful work have been positives for you. We also understand that when responsibilities shift or grow without clear communication, it can create frustration. For current employees who want to share additional context, there are established internal channels available, including confidential options outlined on the company intranet. Thank you for taking the time to provide this feedback.

      Explore other reviews about Zillow

      5.0
      May 13, 2026
      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      1mo
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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