Sounds good at first - Customer Support Representative Zillow Employee Review

2.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good ideas and thoughts conveyed by management Many knowledgeable people and caring people in multiple departments Collaboration with others was strongly encouraged Understands that AI is a tool and not a replacement for many interactions

Cons

The company has grown quickly, and with that came frequent tool changes and increased structure. Planned breaks and stricter KPI tracking significantly changed the workday from a more flexible environment to a more rigid and stressful one. Performance metrics and KPIs changed frequently, which made it difficult to consistently understand expectations. After several months of shifting performance standards, I was ultimately let go for performance reasons, despite receiving positive feedback in regular 1:1s. Workload and system complexity increased over time, with limited support or adjustment when responsibilities became overwhelming.

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Zillow Response
3mo
Thank you for taking the time to share your detailed feedback. We recognize that periods of rapid growth can bring changes to tools and processes, and that can impact people’s day-to-day experience in meaningful ways. We appreciate you sharing both the positives you experienced and the areas where things felt challenging. Feedback like yours helps us reflect and improve.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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