Software Engineering Manager - Anonymous employee Zillow Employee Review

1.0
Apr 18, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible environment - Nice location

Cons

- No opportunity for growth - Flawed business model - No good leadership - Very old technical platforms

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Zillow Response
10y
Sorry you had a negative experience with Zillow. I'm glad you liked the flexible environment and location, but I respectfully have to provide an alternate perspective with some of your other comments. As our product teams continue to grow, we are constantly looking for opportunities to promote new managers from our existing employees. As a matter of fact, the large majority of our engineering manager positions are filled from internal employees (some with past management experience and some new managers). Our training for new managers is also improving with more formal training and mentorship. I'm proud to look back and see how many of our most senior managers (including those at our VP level) have risen within the ranks of our engineering teams over the careers at Zillow. I'm also proud of the leadership talent at Zillow. From informal feedback and the formal employee surveys we conduct each year, our managers are getting good marks from their teams. Good leadership starts with clearly communicated strategy, involves building and mentoring great teams and removing roadblocks and providing guidance to shipping great services. When I look at the teams we have built and the products we are delivering to our customers, I strongly believe our strong leaders are a key ingredient to this success. We have been building an incredible amount of product over our 10+ year history, and that has required us to look for ways to evolve the technical stack and use new tools and frameworks. New systems are often built up front with newer technologies, but even our older services are getting rebuilt over time. We have more work to do, but I am glad we have a plan in place to continue to push these technology advances with front end frameworks like React.js and mid tier and backend services in Java, Python, Spark, and a growing number of AWS based technologies. Our major releases are happening more frequently, even as we grow in team size. There is no doubt more to do, but again, I am proud of the progress the team is making. And lastly, our business model is going quite well. We are a public company and release a lot of financial information to provide supporting evidence of this. Our revenue growth is strong and we continue to look for ways to continue to further evolve our strong Premier Agent business. Ultimately, we focus on building products that help make all our customers (buyers, sellers, homeowners, agents and brokers) successful at accomplishing their goals of finding the right home, selling their property, understanding their home value, neighborhood and how they can continue to invest in their property and finally for our agents, connecting and managing the relationships with buyers and sellers in productive way. I would be happy to talk with you about this further. While I am confident in our team and products, I appreciate constructive criticism. We always have room for improvement, so I do value the feedback. That is true for others who want to provide feedback or see things that don't seem right from our technology roadmap or management team. Please reach out to me at davebei@zillow.com. - David Beitel, CTO Zillow Group

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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