Ehhh... not so much - Senior Loan Officer Zillow Employee Review

2.0
Sep 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Income potential is good. Benefits are crazy good. (the one thing I miss) There is an attempt to have a cheesy, forced, culture

Cons

Underwriting turn times, no concern over contract close dates Dealing with micromanagement Shady business practices Rates are horrible You can lose your commission for up to 6 months after a closing Even if you produce, if you are not a favorite... they let you know

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Zillow Response
8y
Thank you for your feedback – we value your insight and are constantly seeking ways to improve our employee experience. We take pride in our engaged, positive workforce – in fact, we were just honored with a Best Place to Work in Kansas City award. It’s true – our "Mandatory Fun" events can feel a bit silly at times but through those shared experiences (BBQs, carnivals, dunk tanks, costumes, crazy-fun parties, tons of food and lots of laughter) many of our employees have found real friendships. That purposeful workplace culture translates to teamwork and collaboration – which fuels us to accomplish big goals as a company and for our borrowers. We are very pleased that our compensation and benefit package was attractive to you. We carefully created a mix of the just right offerings for our employees and their families. That is really important to us. MLOA is ethical and fair to each of our borrowers following the strict and explicit guidelines of the Consumer Financial Protection Bureau. If you were aware of any business practices that did not meet that guideline, we would remind you of the ability of any employee to report issues directly to our Compliance Officer. We pay commissions in accordance to the CFPB guidelines for Loan Officer compensation. We regret that your time with us was not entirely positive - we do wish you the very best in your career path.

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Pros

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Cons

Long hours with low pay

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2.0
Jul 1, 2026
Recommend
CEO approval
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Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

6
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