Great culture but poor leadership - Anonymous employee Zillow Employee Review

2.0
Aug 27, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Started with great work culture, work-life balance, benefits and awesome people to work with (minus some managers & leaders)

Cons

Poor leadership from upper to bottom management led to the ZO winddown. Their overconfidence/ego made them blind to reality/business consequences which impacted 2000+ employees. As a result overall company morale is low, great leaders & talent have left the company and they now have some managers, directors and VPs who shouldn't be there. Leadership & promotional opportunities are heavily based on seniority and nepotism vs. actual competency and merit. As a result some leaders are merely there to pursue their own selfish ambitions and goals while they continue this front/facade that they truly care about their team & employees and acting in ZG's best interest. ZG will not move forward/grow with these bad leaders around and they should move swiftly to kick them out before the workplace becomes toxic and company morale sinks even lower.

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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