ZHL salespeople/MLOs are not treated like ZG or equal to other positions. - Senior Loan Officer Zillow Employee Review

1.0
Dec 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Plenty of Leads (98% dreamers), Good Benefits

Cons

They're firing salespeople just before holidays with no severance or sick pay because they miss talk time, lead to fund, or whatever other matrix by even a fraction. As market declines their quotas keep increasing. They laid off 300 processors and underwriters recently as well but paid them until after holidays, with insurance benefits, accelerated RSU & severance. Sales doesn't even get paid for the recent loans they did prior to termination. They give those to other LOs to reward and make them look better.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

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