Got my life back once I left this place - Mortgage Loan Officer Zillow Employee Review

1.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

This place is a joke. Worst place I have ever worked toward the end of my employment. They want loan officers to pay for credit reports, appraisals and give back entire commissions on loans that payoff early or default and this comes out of your pay dollar for dollar.

Cons

I could go on and on. Seems like owners are trying to grow the company way to quickly to sell the business as there is a clear cycle of disregard for what continues to happen.

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Zillow Response
10y
We are sorry that your experience at Mortgage Lenders of America did not meet your expectations. We do wish you the very best in future career endeavors. To clarify, the only time you would be paying the cost of an appraisal would be if a file was originated against policy by ordering that appraisal without first collecting borrower funds. This would be the same case for credit reports that exceed the report budget. These are common practices in the industry. We are confident we have the best compensation package in the business with great leads and awesome management support. As other reviews reflect, we are very dedicated to supporting a positive environment with limitless opportunity for income and success!

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

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2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally the people I work with are great. They are supportive, creative, and work well as a team. Work-life balance is good, although some teams have more on-call than others.

Cons

- Senior leadership has determined that inflation need not be a factor when calculating raises. - Also, we're having record profitability! But also money is very tight and we all need to tighten our belts. - Our stock is down 50% this year, but you all need to suck it up, even though stock is a huge part of pay. - We don't care that you are getting a 30% effective pay cut this year. - Performance ratings are calculated on vibes before reviews are actually written. - We've started outsourcing heavily to Mexico and India. - "We need to raise the bar" ("Please work harder for the same pay") - Health benefits have eroded for several years. - Other benefits have never been adjusted for inflation. - AI is becoming like a cult. We've actually been told that the dream is to never open a code editor again, despite the technology not being remotely ready for that (and with no proof that it is less expensive or saves time).

1
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