Zions is good company to work for. I enjoyed my time there. I was a Customer Service Manager. - Customer Service Manager Zions Bank Employee Review

3.0
Nov 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Customer service focused. Quite a bit of leniency with upselling products, rather than being a drill sergeant like Wells Fargo. Good training program. Really friendly people.

Cons

Way behind the times as far as technology and processes go. Can be a little frustrating at times.

Explore other reviews about Zions Bank

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support from superiors on reaching goals. High level of satisfaction from building success in a branch setting.

Cons

Health insurance could be better. Benefits are overall okay. PTO is below what I would expect, and includes sick time which makes taking care of yourself difficult when you have to choose between enjoying a vacation day or saving it in case you get sick.

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Zions Bank Response
1d
Thank you for taking the time to review us on Glassdoor. We’re thrilled to hear you enjoy working with us and that you’ve experienced supportive management and a strong sense of satisfaction in building success within your branch. We appreciate your feedback regarding health insurance, overall benefits, and PTO structure, and will share that with the appropriate team members for review. Thanks for being part of our team at Zions Bank!
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice overall working conditions - friendly environment

Cons

Poor communication and mistrust of leadership

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Zions Bank Response
1d
Thank you for taking the time to review us on Glassdoor. We would like to learn more about the details of your review. Please contact us at EmployeeExperience@zionsbancorp.com or you can reach out directly to our Senior Manager of Business Conduct, Stephanie Gallup, at Stephanie.Gallup@zionsbancorp.com.
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