Overworked and Underpaid - Anonymous employee Zirtual Employee Review

2.0
Sep 20, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. There is a decent training program. Excellent job of connecting you online to other ZAs.

Cons

Clients and assistants come and go like a revolving door. Clients are transferred to new assistants at an extremely high rate. Management often takes the side of a client when issues arise and even if the assistant is believed the client is kept and given a new ZA, even though it is clear the client abused his/her assistant. Often keeping a client and their money is placed over the good of the company.

Explore other reviews about Zirtual

5.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

For a VA starting out you are provided customers right away.

Cons

All customers are ready to work with VA, causing slow ramp-ups and some clients disappearing

1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Zirtual now includes Double, Virtual Gurus, Delegated, and Del Trust. We are under the umbrella of PennSpring Capital so this cash cow is not going anywhere.

Cons

They take 50% of the client's fee; we pay a 30% Federal tax + State tax on the remainder, in addition to sourcing our own software and equipment. They say we can turn down client offers BUT they rarely send clients since the acquisitions. When they do, it is hard not to accept because it could be months before they send another. Management says, "we are waiting for a client that matches you." Meanwhile, they continue to hire new Virtual Assistants. Team meetings now include a justification for continued hired despite the massive under use of our existing team. When I started, I earned 3x times more than what I am making now. I can tell you from experience, it is really hard to plan meals for someone when you are starving.

1
See reviews by: Helpful|Rating|Date|All