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      Underpaid & Over-Regulated - Anonymous employee Zirtual Employee Review

      1.0
      Feb 13, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home, and interact with other people who have similar talents and interests. Clients can be interesting and friendly. If you're interested in staying with the company, they have recently added opportunities for advancement. Despite the problems with the company, upper management has historically been fairly open and transparent. You can tell they are trying to make things work. The working environment was always fairly positive. I appreciated the strong relationships I was able to develop with some co-workers.

      Cons

      An absurd amount of regulation. Feels almost "Big Brother"-ish. You must account for/track how you spend (quite literally) every minute of the day. Client work load varies every day, making it virtually impossible to predict how much actual work you will have to do, yet you are restricted in how much "overhead" work you can have in a day. Flexibility is touted, yet your schedule and response time standards make that non-existent. There is a large dichotomy between the rules/regulations/expectations for ZAs, and the "regular" employees (who all get the luxury of having their own ZA). Pay is pretty terrible for a full-time position with benefits. Some people work 2 jobs to make ends meet. Instead of listening to concerns, more rules and procedures are handed down from people who have never even been a ZA, or supported actual clients of their own. Support will often not back up the ZA when clients have complaints. Clients can really do whatever they wish and Support will, most of the time, back them up, or give in to their whims, even if the client was indeed wrong. The ZA then has to take the blame and salvage the relationship, even though they were made to look foolish and unprofessional, out of no fault of their own. Management has "incentivized" their staff by providing bonus opportunities. The promise of a bonus isn't worth the day-to-day pressure, stress, and hassle of remaining an employee.

      avatar
      Zirtual Response
      11y
      Hey there. Darn, sounds like you really didn't enjoy your Zirtual experience. That's not cool—we really try to ensure everyone on our team is treated well and is respected, or as you stated, "treated as trusted professionals". If we didn't do that for you, then I apologize. (One of our core values is, after all, to strive for a win-win-win.) I do understand your frustrations. It may seem "Big Brother"-ish, but that is in no way our intent. Tracking time is a fairly standard practice for employees who work with clients, especially clients who pay by the hour. Consider any call center agent, freelancer, design studio, or management consultant (think: McKinsey)—they all have the same practices of tracking and recording time, billing it to appropriate accounts. While that is standard practice, what we're also doing is collecting better data. Data gives us insight, which allows us to improve our service and company. Without it, we're in the dark and can only guess. So I understand why it'd seem Big Brother-ish, but that's in no way what the actual goal is. The actual goal is to collect more information about our operations and then use that to improve Zirtual for everyone—strive for a win-win-win. In terms of listening to concerns, we're incredibly open and eager to hear from all employees at Zirtual. It's literally how we improve, and it's the reason we have the monthly Job Satisfaction survey and the quarterly Happiness at Work survey. These help us, as a growing company, connect with our employees across all departments. With this information we make changes to our company (and culture). This review is also feedback, and we'll take it to heart and, as always, do our best to build an incredible win-win-win company. So, thank you for taking the time to help us be better. - Collin, co-founder

      Explore other reviews about Zirtual

      5.0
      Feb 5, 2024
      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      For a VA starting out you are provided customers right away.

      Cons

      All customers are ready to work with VA, causing slow ramp-ups and some clients disappearing

      1.0
      Feb 10, 2026
      Virtual assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zirtual now includes Double, Virtual Gurus, Delegated, and Del Trust. We are under the umbrella of PennSpring Capital so this cash cow is not going anywhere.

      Cons

      They take 50% of the client's fee; we pay a 30% Federal tax + State tax on the remainder, in addition to sourcing our own software and equipment. They say we can turn down client offers BUT they rarely send clients since the acquisitions. When they do, it is hard not to accept because it could be months before they send another. Management says, "we are waiting for a client that matches you." Meanwhile, they continue to hire new Virtual Assistants. Team meetings now include a justification for continued hired despite the massive under use of our existing team. When I started, I earned 3x times more than what I am making now. I can tell you from experience, it is really hard to plan meals for someone when you are starving.

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