Pros
Assistants get benefits. Work from home. No traffic. There really is not much else that is positive about working here.
Cons
Very little training. Middle management is clueless; Low Pay (less than the minimum wage in San Fran, Oakland, CA.) Customers are told that they are matched with a ZA based on their preferences; only gender & time zone location.Encouraged to give feedback but only if it is positive. Discouraged from contacting anyone in upper management. Maren, Collin, & Eric can all be as sweet as saccharine but are the Pod Leaders, the Assistant Pod Leaders, the District Managers? What about the people in HR? If I may ask, "why the Kaleo board?" To discourage ZA's from asking questions to PL & APL's? #1 you do realize that it takes longer to look up and search for a question and ensure that it has not been asked than it is to simply ask it. #2, if more training was provided then ZA's would not be asking so many questions. Finally, if rules and procedures did not change SO often then ZA's would not have to ask and re-ask to make sure they are following procedure.