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      Zoetis

      Engaged Employer

      Zoetis reviews

      Call center - Customer Service Representative Zoetis Employee Review

      2.0
      Jun 30, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, good vacation package

      Cons

      Management is absolutely toxic. Favoritism is a huge factor. Call center is extremely understaffed. Salaried employees are forced to help hourly workers while their own department is suffering terribly from a 60% cut in staff, but management could care less. Management to busy talking about their personal lives / weekends and cackling in meeting room all day instead of trying to find more people to hire or helping their current staff who is DROWNING. Equivalent to a sweat shop. Extremely toxic and extremely high turnover. Within the last 3 months, over 10 employees willingly left call center because of this impossible environment, even without having another job lined up.

      Explore other reviews about Zoetis

      5.0
      Jul 7, 2026
      Threat and vulnerability management analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my department, manager, and team. Massive company but InfoSec felt like a family.

      Cons

      Workload was heavy with not much recognition after layoffs.

      1.0
      Jun 19, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      401K match, Free tutoring for your kids, Access to Lyra (you'll need it working at this company.

      Cons

      Terrible management, Toxic culture, A lot of retaliation for expressing negative feedback, don't value their sales reps, 3 years in a row they have apologized and had to revise their targets because they were so off based and people are so unhappy. Ego drives everything at this company and they really have little to be so arrogant about. Mgmt used to having exclusive products and now are spinning their wheels due to more competition. Most good people have left, the remaining are either new hires or haven't found work elsewhere. They really think people should be honored to work there...they will literally tell you this all the time. Pays significanlty below what their competitors pay.

      4
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