Pros
Good benefits and a good amount of PTO.
Cons
Considered as a stepping stone to move up but not here. External hires are preferred even if you have been here for years. Management is toxic and favoritism is clear as day. Managers gossip and talk amongst each other in a group while the floor is drowning in work. Too much micromanagement, instant messaging system (jabber) is pulled by the managers for them to read and is used against you, and phone stats don’t mean anything if they don’t like you. Turnover rate is unbelievably high. Company is mostly women and promotions are usually only women, given that the last male promotion in customer service was almost 3 years ago and they have promoted 15+ women in a row. Attendance policy is way too strict, if you clock in 61 seconds after your schedule start time, you are considered late, and after the 4th occurrence, each time you are late again, it counts as you missed the whole day. After the 12th lateness in a whole calendar year, your employment is terminated. Pay is too low for the amount of work to be done considering you pick up slack for other departments at no extra compensation. Working from home is feasible but management won’t allow you to unless it’s to pick up the slack for another department.