Hostile Work Environment. Broken/Misleading Promises. Inexperienced Management. - Customer Care Zonar Systems Employee Review

1.0
Mar 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Outside of work, the people are great.

Cons

Before you think about working for this company, make sure you research the company and it's executive team in detail. Very hostile work environment with inexperienced management in most departments. No common direction for the company, so all departments create their own rules, which consequently clash with other departments, and we're left with a bunch of in-fighting. Micromanagement and scare tactics are the primary management tool, especially in the customer care department. They don't listen (they flat out don't let you talk most of the time by interrupting you), and worst of all, have no actual experience in management to justify their actions. They lie to you with promises of big money, but in the end, are only worried about the money going into their pockets. They get away with saying their salaries are in line with standards, but that's because they fail to give proper titles to the positions, and therefore pay less for the work being performed. They also lie about wanting to promote from within, and block potential opportunities simply because they aren't experienced enough to deal with the need to back fill positions.

Explore other reviews about Zonar Systems

5.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Love the Energy Work Remote Reorg is painful, but future is bright

Cons

Work Remote. Its a plus and a negative as it is sometimes hard to build camaraderie.

1.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still some genuinely good people at Zonar. A lot of talented, hard-working employees are still trying to do right by the customers and keep things moving despite everything going on around them. At one point, Zonar had a strong identity and a real place in the pupil transportation space. The company understood school bus and student transportation customers in a way that not many others did, and that history is still something worth acknowledging.

Cons

Zonar is not the company it used to be. Over the last several years, the company has been gutted by waves of layoffs, constant restructuring, outsourcing, and leadership decisions that rarely seem to make sense to the people actually doing the work. Morale has been destroyed. Teams have been cut down over and over again, and employees are expected to keep delivering with fewer people, less support, and no clear direction. One of the biggest mistakes was refusing to innovate and abandoning the pupil transportation customers that made Zonar what it was. Those customers were the foundation of the company. Instead of continuing to invest in that space, leadership seemed to lose interest and chase whatever new direction sounded good at the time. Those customers took the hint and started leaving too. The company now feels like it has no real product direction. Instead of building strong Zonar products, it feels like a bunch of other companies’ products have been white-labeled, stapled together, and sold as one platform. Internally, it is confusing. Externally, customers can see it too. A lot of work has also been shifted offshore, especially to Colombia. That may save money on paper, but it has also come with the loss of experienced employees, lost institutional knowledge, and a general feeling that the company is being dismantled instead of rebuilt. Leadership is also a huge part of the problem. The CEO’s direction feels erratic, short-sighted, and disconnected from what employees and customers are actually experiencing. The focus seems to be on cutting costs and chasing whatever looks good in the moment, not on building a stable company or supporting the people who kept it alive for years. Good employees can only hold things together for so long when the strategy is broken, the culture is gone, and the customer base that built the company has been pushed away.

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