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Zoom Communications

Engaged Employer

I love working on this team - Onboarding Specialist Zoom Communications Employee Review

5.0
Jun 13, 2024
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - Managers that will listen to you - Good company culture - Hardly any micromanaging

Cons

- Expect to meet with customers every day who complain - Need to have knowledge on Zoom product suite to answer questions

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Zoom Communications Response
1y
Thank you for sharing your experience at Zoom! We're glad to hear that you love working on our team and appreciate the unlimited PTO, supportive managers, and positive company culture. Your feedback is incredibly valuable and reinforces our commitment to fostering a unified and empowering work environment. We acknowledge your perspective about the daily customer interactions and the need for extensive product knowledge. These challenges are important for us to understand as we continually work to improve our support systems and training programs. Your advice regarding more upward opportunities for promotion is noted. We are always looking for ways to support our team members' growth and career advancement. If you have any further insights or suggestions for any of the above, we would love to hear from you. Please feel free to reach out to us at engagement@zoom.us. Thank you again for your dedication and contributions to the Zoom team. We look forward to your continued success with us.

Explore other reviews about Zoom Communications

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

None that i can think of

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

4
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Zoom Communications Response
1w
Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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