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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      What was one of the best SaaS companies to work for, now is one of the worst in the industry - Technical Support Engineer Zoom Communications Employee Review

      1.0
      Feb 5, 2025
      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work options & RSU is the only thing that comes to mind.

      Cons

      At Zoom, the work environment is marred by significant organizational challenges, including a lack of clear structure, changes in the organization that make the work more difficult, constant layoffs, minimal career advancement opportunities, and poor work-life balance. Support leadership is incompetent, creating a dysfunctional workplace where team collaboration is minimal, forcing employees to independently navigate their roles without proper guidance or support. As of lately the micromanagement has been getting worse too.

      avatar
      Zoom Communications Response
      1y
      It's unfortunate that you feel frustrated with your experience at Zoom. While we’re glad that remote work options and RSUs have been positives for you, we understand how the perceived issues with structure, career advancement, leadership, and work-life balance have impacted your experience. If you'd like to share more, we encourage you to reach out to us at engagement@zoom.us. Your perspective is valuable, and we appreciate your contributions to the team.

      Explore other reviews about Zoom Communications

      5.0
      Jul 8, 2026
      Mid market account executive vast
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, great team, work/life balance, great tools

      Cons

      Products change rapidly and training isn't always helpful

      1.0
      Jun 23, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      4
      avatar
      Zoom Communications Response
      2d
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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