Pros
The Associate role provides lab, phlebotomy, and overall patient care experience that is good for someone looking to move up in healthcare (outside of Zoom+Care) or apply to a medical program. The Provider role pays well compared to the other healthcare systems in the area. My co-workers in the clinics are wonderful and we all work well together.
Cons
No leadership - management is unsupportive, unavailable, and lacks the ability to lead and empower a team. Unrealistic and unsafe expectations for patient care, including seeing all chief complaints within a 15 minute window (this include female pelvic exams and mental health visits) in order to boost profits and patient counts. No solidified or reliable bonus structure. Constant turnover. No support for post-clinic patient care, which now includes the removal of the company phone number for patient use. Patients are now directed to chat or visit clinics to complain/resolve issues with no regard for a complete patient experience. The home-grown technology used within the clinic systems that the company is proud of seems to fall apart daily and disrupts patient care - all the while claiming to be a Technology company first, Healthcare company second. Healthcare should never be put second, patient care should always be the #1 priority.