Healthcare Reality Show - Associate ZoomCare Employee Review

Welcome to Zoom, a reality show with no goals and plenty of drama for all. Our CEO's are the naive un-informed bullies that have their eyes on the money prize and don't care who gets hurt. Upper/Middle management are the "pretty" self-involved simpletons who are too busy staring at their own reflection in a mirror or micromanaging the game in their favor by creating endless useless drama. Providers are the go-getters who are getting burnt out because they are carrying the team of simpletons and somehow get tricked believing there is a prize. Then there are the ZA's/help-team/benefits; the lowest positions within. The people on the show who leave early because they take one look at how the game is played and realize they have no idea how the heck they got on the show and ain't nobody got time for that mess. However, in all seriousness and jokes aside, there are drawbacks to being on this show. Providers are pushed to the limits from crackdowns on coding, timeliness, zoom terms, you name it. The only relief from this it seems is if you are willing to have intimate relationships with higher up management, which seems to be working for some people. Associates are expected to run an urgent care clinic but viewed as fast food workers. We are all payed the same, no matter if you are at a slow clinic, fast clinic, or the emergency clinic (where you are asked to do so much more). But just because you work at a bigger Wendy's doesn't mean you should get paid more, or so I've heard. Associates are given one week of training, and then are responsible for managing a clinic, most of the time with just you and virtual friends over chat. As an associate it is very, very hard the first 6 months. You are responsible for managing an entire clinic, just a few examples are inventory, medications, tray setups, scheduling, and explaining insurance to patients. That is why the turnover rate for associates is at an all-time high, and is a very stressful job to be successful at. We are set up for failure, and only some survive. You not only will have to have a LARGE list of job expectations, you will also have to answer to a manager you see once per month (if you are lucky) who has never done your job or understand your hardships. They will spend 5 hours with you nitpicking every little detail and then disappear like a reality show host in a cloud of smoke. HR is a joke or maybe just a rumor that we have a department at all, because they are non-existent and impossible to get ahold of. It seems as if it is a myth that employees have rights. If you do have an HR issue, enjoy the theatrics of being told they take things very seriously and expect your complaint will be brushed aside or brought up to you as ammo the next time you screw up and eliminated from the show. If there is any blame or extra work, it is put on the ZA's no questions asked. Drama is a key factor in a reality show, so let's not forget that little tidbit. The drama that the upper management/investors create between HQ and the clinics is better than most reality shows, so grab some popcorn. As an associate we chat with benefits/help-team members, but are never given the chance to be introduced to create endless drama and mis-understanding between the two groups. One group sits in front of a computer all day with supervisors breathing down their necks and rudely talking to clinical teams not understanding what we are going through or what we do in clinic. The Meanwhile the clinic is stressed out and begging for just a simple break to be able to go to the bathroom. The mis-understanding is a ploy to feed the drama and keep the show alive. So let me ask this, how are our shows ratings?