A great company, and getting better. - Senior Software Engineer ZoomCare Employee Review

4.0
Sep 11, 2019
Recommend
CEO approval
Business Outlook

Pros

I've been with ZOOM+Care for 1.5 years. I've witnessed a lot of change here - most of it for the better. There are a lot of reviews that are here from the past; the negative ones are legitimate. But in the last year there have been huge shifts: new ownership, new CEO, and new attitudes. There are so many people who truly believe in the mission of creating better ways to get care, and to make it more accessible and affordable at the same time - and those people now have more autonomy to make good decisions and act in our customers' best interests. I think we're moving in the right direction now. I'm withholding a 5-star review because even though things have gotten a lot better, there's still more to do. This is not a time to rest and congratulate ourselves; there is still more improving to do. Let's keep pushing forward and we'll all earn that fifth star.

Cons

I think the company needs to do more for their Clinic and Help Desk employees. I hear a lot of legitimate complaints from those teams.

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ZoomCare Response
6y
Thank you! We are innovating, changing and moving in the right direction for our customers. Getting that fifth star is worth the work and Zoomers are up for the challenge. We appreciate your care for fellow Zoomers by letting us know that we need to pay attention to these teams, thank you for looking out for others. Keep helping us change and innovate so we can stay competitive, your help in making this happen is critical! Please send any additional feedback to myfuture@zoomcare.com.

Explore other reviews about ZoomCare

5.0
Aug 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of flexibility to work around schedules for childcare, appointments, etc. I feel supported and respected by my colleagues as well as my supervisor. I feel I am paid fairly for my experience and job duties.

Cons

Maternity leave could be better! It is also a newer company, so change is always happening which could be a con for some folks.

2.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had a great direct supervisor. There's a "we're all in this together" energy. You can tell that some middle managers really care about their teams.

Cons

Upper management. They were sloppy, never seemed to be on the same page about anything. some of the executive managers didn't pay attention to company policies and would space out in their own meetings. Very little accountability and rules were only applied for some coworkers.

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