Very strange environment - Anonymous employee ZoomCare Employee Review

Those that are given a chance to work on new projects have little experience and often make mistakes. Benefits and HR have major issues--it seems that while you do get paid, you have to double check to make sure things are correct. Others have noted--the main medical providers--PA and NPs--are salaried and do not collect overtime, but get most of their salary from production--ie amount of patients seen and revenue generated. While there are "breaks" in the schedule if there is an urgent need to see a walk in patient you will lose your break. Once in a while is ok, but when it becomes a daily event its painful. Same for a patient that walks in at closing. Its policy you see them, but it can often turn a long day into a much longer day. Schedules and expectations can change at the drop of a hat, and you are expected to readily accept them. If you don't feel well and work your shift, but can't finish, its not 4 hours notice so its a mark on your record. If you don't feel the slightest bit off, you should call out 4 hours in advance to avoid any possible repercussions. But yes, you can be in more trouble for trying to work with illness than just calling out. I guess if you go to work and start puking all over, keep working! The company has odd PTO policies and when HR makes mistakes, it often takes time and effort to fix them. HR blames payroll, payroll/comptroller blames hr. The tone from management to staff is very paternal and patronizing. Actually getting to USE your PTO is often difficult without planning time off way in advance. PTO is first come first serve so if the person that just started puts in pto ahead of you, you have no recourse. Those that question the salary or policies are usually not long for the company. Any attempt to revise, review or correct unfair policies are usually met with silence. Concerns about low pay, clinics slower than expected, or clinics double staffed by hiring issues or HR issues are never addressed. Or a an email that basically says that this is the zoomcare way and its the most fair, best way in the world. Very little insight into company policies--they assume they are doing it better than any other healthcare company on the planet. Support Staff are very busy, have a ton of work but very low pay. Any who complain about low pay are usually not around long. Despite tough work and long hours, more staff is heavily micromanaged to the point many quit. High turnover puts much more stress on providers. system is set up to see as many patients as possible--stay late-never turn anyone anyway. Good for experience but high stress. Pressure to stay on time AND see all comers. Computer system is limited. Expect to stay an hour or more after a 10 hour shift to call back patients and complete paperwork. No error checking with prescriptions, no e-prescribing and not even any interaction checking built it. My biggest complaint is that there is little to no work life balance. Expectations are high , salary poor, and stress also very high. Policies around holidays are difficult--you will generally work many days in a row and for longer hours around major holidays to get some more time off. Policies about who gets what holiday off appears to be pretty arbitrary While patients can self pay, there seems to be confusion about insurance and verifying benefits. Patients often have to pay more than expected if benefits can't be verified after hours. This is stressful for everybody involved as patients waste their precious 15 minutes trying to argue with front desk or provider that their copay is X and why are they paying $140 with a promise to refund once benefits are verified. Again stressful on all staff.