Toxic, disorganized, unethical. - Billing Department/Customer Service ZoomCare Employee Review

1.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Ummmmmmm, I got nothing. It was an extremely horrible experience.

Cons

I just don't even know where to start. This company has the most poorly run billing department I have ever come across. The up coding is crazy, they continue to inaccurately code to get paid more, they also bill for things they aren't really doing. I would say they are walking a very fine line of fraudulent behavior. Also, the manager is a nightmare. She causes conflict between employees, lies, has extreme mood swings, and is either hostile or uncomfortably friendly depending on the day. She does not advocate for employees and will not hesitate to throw them under the bus in order to keep the spotlight off of her. It's only because.this company does not except Medicare and Medicaid that they have not been shut down yet.

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ZoomCare Response
5y
Thank you for sharing your experience. Part of delivering people-centric care is listening to what our people and patients have to say and learning from their experience. Your feedback will help us learn, and for that we are grateful. We are sorry this was your experience while working with us, and wish you all the best in the future. Thank you, People Services Team

Explore other reviews about ZoomCare

5.0
Aug 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of flexibility to work around schedules for childcare, appointments, etc. I feel supported and respected by my colleagues as well as my supervisor. I feel I am paid fairly for my experience and job duties.

Cons

Maternity leave could be better! It is also a newer company, so change is always happening which could be a con for some folks.

2.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had a great direct supervisor. There's a "we're all in this together" energy. You can tell that some middle managers really care about their teams.

Cons

Upper management. They were sloppy, never seemed to be on the same page about anything. some of the executive managers didn't pay attention to company policies and would space out in their own meetings. Very little accountability and rules were only applied for some coworkers.

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