Could be so much better - Anonymous employee ZoomCare Employee Review

2.0
Jul 8, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My team is full of amazing coworkers, and my supervisor is phenomenal and a joy to be around.

Cons

Alright. I have a few points of contention: The main thing is that we get NO SICK PAY. You’d think, being a healthcare company, that we would get some form of sick pay. But instead, we have to use our accrued PTO. It’s obvious that this policy was not made with chronically ill folks in mind. So what, some folks just never get to take a vacation because they’re chronically ill? And it’s not like you can just not use your PTO— you HAVE to deduct from it. With that in mind, there’s an obvious bias against hourly employees, especially ZAs and folks in billing. Policies rarely work in our favor, and it never feels as if our voices are heard. Decisions are made with the base camp salaried team members in mind. For what it’s worth, I don’t feel it’s intentional. But it’s definitely tone deaf. In fact, I think I’d sum up ZoomCare policy decisions with just that: tone deaf

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ZoomCare Response
5y
We are so happy to hear that you like your co workers and your supervisor. The people you work with have a huge impact on your experience. Growing organizations like ZoomCare are constantly refining processes and policies as we evolve. The feedback you have shared is valued and is an important reminder for us as we work to constantly improve the organization. Thank you for your feedback. We appreciate all that you do. -People Team

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5.0
Aug 22, 2025
Anonymous employee
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Pros

A lot of flexibility to work around schedules for childcare, appointments, etc. I feel supported and respected by my colleagues as well as my supervisor. I feel I am paid fairly for my experience and job duties.

Cons

Maternity leave could be better! It is also a newer company, so change is always happening which could be a con for some folks.

2.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had a great direct supervisor. There's a "we're all in this together" energy. You can tell that some middle managers really care about their teams.

Cons

Upper management. They were sloppy, never seemed to be on the same page about anything. some of the executive managers didn't pay attention to company policies and would space out in their own meetings. Very little accountability and rules were only applied for some coworkers.

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