Pros
Used to be the people. But not a single employee in the field is happy resulting in toxic workplace environment.
Cons
The direction of the company is turning Zoomcare into every other “urgent care” the thing patients love about Zoomcare is what nowhere else in healthcare could do. You have an appointment at 1pm and you are out the door at 1:15pm with everything you need. Even with an idea of what the visit will cost you. Trying to “keep our secret sauce” by turning to a new emr to take a payer who does not reimburse and other facilities have stopped taking seems like a wonderful idea. The secret sauce is no innovation and copying every other facility. Wasted millions of dollars only to purchase a commercial emr that does not fit into the Zoomcare model. With a hasty roll out. Built out a pharmacy only to disband it months later. There is disconnect from basecamp to the field. What made Zoomcare Zoomcare is gone.