Recent staff reductions have severely harmed morale - Billing Associate ZoomCare Employee Review

3.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Provides a good work-life balance. Has been a good entry point into the field in the past.

Cons

The annual raise is minimal (<$1.00) and does not include COLA. Many recent company-wide changes have left morale low. The company does not have a diversity director. The company does not provide financial assistance for obtaining further certifications such as a CPC.

Explore other reviews about ZoomCare

5.0
Aug 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of flexibility to work around schedules for childcare, appointments, etc. I feel supported and respected by my colleagues as well as my supervisor. I feel I am paid fairly for my experience and job duties.

Cons

Maternity leave could be better! It is also a newer company, so change is always happening which could be a con for some folks.

2.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had a great direct supervisor. There's a "we're all in this together" energy. You can tell that some middle managers really care about their teams.

Cons

Upper management. They were sloppy, never seemed to be on the same page about anything. some of the executive managers didn't pay attention to company policies and would space out in their own meetings. Very little accountability and rules were only applied for some coworkers.

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