They are a cult - Anonymous employee ZoomCare Employee Review

This company is a straight up cult. It's creepy the way management is throughly trained to speak in very exact and specific zoomcare language and never speak like humans. They answer every question with a copy and pasted script, and dance around the actual answer. For example: if a patient calls and asks if we accept walk in appts, (since it's advertised online that we do) we are NOT allowed (and will get in trouble if we do) to simply say yes or no. We are REQUIRED to say "you're always able to walk into clinics." And then inform them that they will still be required to schedule. We are required to constantly word every response in a very exact zoomcare crafted way (zoomcare lingo) We are not allowed to speak like humans and at the same time, we get marked down (our calls are graded by management every 2 weeks) if we speak too robotic. Every single call is routed to the call center and Patients are not able to call clinics directly. We receive an extremely high call volume and if clinics took calls, they would literally never get anyone checked in. The job is remote but that's just how they lure you in. This job is the most STRESS I have ever had in my life and I have 4 kids!! Management treats you like you are in gradeschool and it's highly degrading. They encourage your coworkers to tattle on you and submit complaint forms against you. These forms are called "misalignments" but that's just another example of zoomcare cultist lingo. Every two weeks, your manager reads to you all your complaints like you're a bad child who needs to be shamed. They mask the toxic shame culture with pressuring you every single week to compliment your coworkers (who probably just snitched on you for forgetting to say a patients name during the call). This compliment in zoomcare lingo is called a "shout out" the shout outs have become far and few and Management has been making them on our behalf and making them anonymous but it's obviously them because it's written like a zoomcare Droid. That's what this company does to you. You become a zoom Droid that can't answer questions truthfully and speaks like Alexa. The shout outs are decreasing rapidly due to employee morale significantly dropping. Working from home is the worst thing ever because the company never trusts you or believes you are working. They will lie and say the turnover rate is high due to "a very high workload" and that's not even true. Every last employee works super hard all the time. It's because we are treated like misbehaving children who need 24/7 supervision and monitoring and correction and then given more work than any human being can handle. You are required to take 60 calls a day, make outbound calls, respond to several emails and other endless lists of tasks called "patient cases". It's literally impossible. They set you up to fail and then critisize you every 2 weeks about it. You can NEVER meet their expectations and they want to keep it that way. Again, the zoomcare phone number is a call center phone number. We get some of the meanest and most vulgar people call us and demand to speak to management or to be "transferred to the clinic" which we are NOT allowed to ever do. We are NOT allowed to transfers calls to management under any circumstance. That's right: they expect all the verbal abuse to be directed at us, so they can criticize us in 2 weeks about how badly we reacted to the guy who called and cussed us out. My coworkers and I are In tears DAILY because of the abuse we deal with. Several of them have ptsd and have had to go on paid leave just to try to recover from it. Zoomcare has horrible policies and customer service has to deal with the backlash of their poor decisions. Don't even get me started with ATHENA. It took the ZOOM right out of zoomcare! This company is going out of business fast. They closed their clinics in Idaho and Colorado as well as several others in oregon and Washington and closed down several service lines (including talk therapy, orthopedic, chiropractic, rheumatology, sleep medicine and several others). They are making awful decisions with their core vision and they are a sinking ship. This is just what happens when you don't respect your workers.