Pros
Working for Zoom you will meet so many bright and wonderful medical providers who genuinely care for each of their patients. PAs/NPs who do their best to give the best care possible in the 15 minute time slots that they are allotted to bring a patient back, take their vitals, get a history, treat, and chart the entire encounter in. On top of answering calls from patients having issues with their medications because there aren't any nurses or MAs to do so. As a ZCA you will learn to multitask like no tomorrow because you are the receptionist, phlebotomist, lab tech, assistant, cleaning lady, insurance know it all, and haver of constant uncomfortable conversations with patients who don't understand why we would ever require them to pay a $300+ balance up front.
Cons
Where do I begin. This place is full of negatives. No matter what you do for the company you will hear endless empty promises. As providers & ZCAs you will be managed by someone who has NO IDEA what they are doing. They have absolutely no medical experience, but have no problem questioning every little thing you do. They are professional micro-managers & excellent evaders of all real issues. ZC has designed their own EMR that never works & will push you to the brink of insanity with every single click in a patient chart. The insurance is the worst I've ever seen. Don't plan on having babies, being hospitalized, or needing any medical care beyond a UTI because none of it will be covered. But the bane of your existence will be a group of employees that ZC calls "help team" or "gurus." Their background is also not medically related, but call centers like for Jamba Juice. These are the people who will answer patient calls, royally butcher chief complaints, schedule patients inappropriately, tell the patient they will verify their insurance & not do it, and pretty much dictate how your schedule will be for your shift.