A Truly Great Place to Work with Incredible Growth Opportunities - Manager, Customer Success ZoomInfo Employee Review

5.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at ZoomInfo has been one of the most rewarding experiences in my career. The company genuinely earns its reputation as a Great Place to Work through its culture, leadership, and commitment to employee development. Strong Culture & Supportive Leadership: From day one, I’ve felt supported by leaders who are not only approachable but also deeply invested in helping teams succeed. Feedback is encouraged, achievements are recognized, and there’s a real emphasis on continuous improvement both personally and professionally. Growth, Learning & Ownership: ZoomInfo offers an environment where you can grow fast if you take initiative. I’ve had the chance to expand my skill set, explore new product areas, and take ownership of impactful projects. The company rewards curiosity, hustle, and a willingness to step up. Collaborative Teams: Colleagues here genuinely want each other to succeed. Cross functional collaboration is smooth, and people are always willing to help, share insights, or brainstorm solutions. It creates a motivating environment where you feel part of something bigger. Clear Vision & Innovation: ZoomInfo’s roadmap is ambitious, and the company is constantly evolving. It’s exciting to work somewhere that balances innovation with customer focus and where employees are encouraged to contribute ideas. Focus on Well Being & Inclusion: The organization has made strong strides in offering flexibility, prioritizing employee well being, and building an inclusive culture. It’s a workplace where you can be yourself while pushing toward your goals. Overall: ZoomInfo is a fantastic place to build your career, learn from talented people, and make a real impact. If you’re looking for a workplace that values growth, collaboration, and excellence, this is it.

Cons

I don't see any cons, in my opinion.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
2d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

3
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ZoomInfo Response
2d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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