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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Good Company - Customer Success Manager ZoomInfo Employee Review

      4.0
      Feb 26, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and pay for mid-market CSM. Product seems to be evolving over time, but has Learning and Development team that can be leveraged regularly.

      Cons

      Had to go into office three days per week, demanding schedule. Had 80+ clients at one point, so if you can't multitask or balance multiple clients, it might not be a good fit.

      avatar
      ZoomInfo Response
      3mo
      Thank you for spending part of your career with ZoomInfo and for highlighting our benefits, evolving product, and learning resources. We know that managing a large book of business can be demanding, and your feedback on workload and in office expectations is heard. We’ve been working hard to find balances that include re-evaluation of book sizes. We will keep reviewing how we support CSMs so they can deliver impact for customers while maintaining a sustainable balance. – Whitney Littman, ZoomInfo VP of Customer Success

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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