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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Good Place to work - Customer Solution Analyst ZoomInfo Employee Review

      4.0
      Mar 3, 2026
      Customer solution analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work model with 3 days work-from-office per week, offering good flexibility. Supportive and employee-friendly administration team. Complimentary food and snacks provided at the office. Cab facility available for commute convenience. 1 month paternity leave, which reflects a family-supportive policy.

      Cons

      Growth progression follows a structured level-based framework (L1, L2, L3) with predefined expectations at each stage, similar to a service-based model. In a product-based environment, there could be more flexibility to recognize individual performance and fast-track growth based on impact and capability.

      avatar
      ZoomInfo Response
      2mo
      Thank you for taking the time to share such thoughtful feedback. We are glad the hybrid model, workplace support, and benefits are working well for you. We also appreciate your perspective on growth progression. We want performance and impact to be recognized, and we are continually working to ensure development paths feel clear, fair, and motivating. Thank you for the advice on differentiating opportunities for top contributors. – Whitney Littman, ZoomInfo VP of Customer Success

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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