Best Job I've Ever Had - Customer Success Manager ZoomInfo Employee Review

5.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

It's now ZoomInfo, but I started when it was DiscoverOrg. I gotta say my favorite part of working here is the culture. Every person here knows how to grind, and we're expected to. I'm incredibly fulfilled in my role and excited to be working for a company growing this fast. I moved around a few times before finding the position I fit best in (worked as a CDR, then Account Manager, and now a CSM), and it's seriously the best fit for me. I don't feel like my opinions need to be kept to myself, and the culture of the sales team is to ask as many questions as you can so we can all get better together. Never had a person respond to a question I've asked with anything other than a desire to help. Training is wonderful - even if you have never worked for a SaaS company, it's comprehensive and you know more than customers after the first 2 weeks.

Cons

The environment here can get negative, especially when it comes to big change. Because the company is growing quickly, we have a lot change - the comp plan was restructured mid-year and a lot of people got angry about it. You have to be comfortable with not knowing everything sometimes - decisions can be made last-minute and don't have a ton of lead-in all the time.

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ZoomInfo Response
6y
The culture at DiscoverOrg/ZoomInfo is one of a kind. We're glad you're taking advantage of the great training we offer, and appreciate you sticking with us through our company's evolution. We look forward to sharing more successes in the future.

Explore other reviews about ZoomInfo

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

Cons

The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
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ZoomInfo Response
1w
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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