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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      Experience depends on your manager - Customer Success Manager ZoomInfo Employee Review

      1.0
      Apr 12, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with daily are smart and supportive, until you get to the people leaders and especially the VPs in the Post-sale Customer Success Org

      Cons

      *Most leaders in the general CS org are white men, and they seem to only promote white men *Unlimited PTO is not real, you have to get it approved by your manager, and if the team can't "support it" there is not flexibility and you get guilted into having a life. Even life events like weddings, funerals, etc. *There are blackout dates like crazy across different teams, not spoken of during hiring. Some teams follow these to a tee and more lax managers will let you slide. *Managers don't abide by same blackout dates, one team one dream, right? *Unofficial office hours start at 7:30am even on the west coast so you can expect to be working 10-12 hours daily *Everyone on my team prepped on weekends also to keep up *Salary not competitive for the tech landscape. * No cost of living increases

      avatar
      ZoomInfo Response
      4y
      Thank you for your feedback. I’m sorry to hear that your experience was less than favorable. Within the Customer Success organization, 50% of Vice Presidents are women, and about 48% of our promotions in the last merit cycle were women, so it’s not accurate to suggest that only men receive promotions or lead the department. We do have certain PTO blackout dates to make sure we’re able to consistently provide top-notch customer service and follow through on our commitments to our customers. This is fairly typical for a tech sales organization, but it nonetheless should have been discussed with you during hiring. I apologize if we fell down on our duties in this regard. With respect to salary, every year our compensation team compares our salary ranges to the market ranges using a high-tech survey and adjusts our ranges to match. The market rate includes the cost of living in the pay rates, so cost of living is intrinsically represented within the market data to which we annually review and align our salary ranges. We also do have annual merit-based increases. Thank you again for taking the time to leave feedback, and I wish you success in the next step of your professional journey! – Jennifer Creticos, ZoomInfo Chief Human Resources Officer

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      avatar
      ZoomInfo Response
      11h
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      2
      avatar
      ZoomInfo Response
      11h
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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