Micro mgt - Toxic - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
May 31, 2024
Recommend
CEO approval
Business Outlook

Pros

I cannot think of any

Cons

Hi turnover rate. Terrible base pay, & commission. Ten dollars per lead? (well below industry, do your homework mgt) The lead routing system is awful. You end up competing with your peers for the unreachable amount of dials you are required to make. We should be competing with our competitors, NOT our teammates. It promotes BAD behavior. Mgrs focus on quantity not quality. Personally have witnessed this on all too many occasions. Not an easy job If you have family commitments.

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ZoomInfo Response
2y
Thank you for sharing your feedback. We're disappointed to hear about your negative experience as a Sales Development Representative (SDR) at ZoomInfo. We take your concerns about turnover rate, compensation, and the lead routing system seriously. We are continuously evaluating our processes to ensure they promote collaboration and success and in fact we are restructuring the New Business Sales Team so that every rep is focused on a specific segment. We expect this to drive improvement in win rates, ASP increases in up-market segments, better retention downmarket, improved enablement, and more role specialization. Regarding compensation, we apologize if there was any miscommunication during the recruitment process. We strive to provide accurate information to all candidates. As you know a seller's OTE reflects your total POSSIBLE commission plus your base salary pay so at the time of your conversation with your Recruiter that may have been the case. We appreciate your feedback and are committed to making positive changes.

Explore other reviews about ZoomInfo

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
1d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

2
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ZoomInfo Response
1d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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